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Shipping&Delivery

Due to the raging new coronavirus epidemic, in order to ensure that you will not be at risk of contracting the virus due to receiving packages, all our packages and warehouses are strictly disinfected in accordance with hospital standards multiple times every day. 

We offer worldwide shipping! We provide FREE STANDARD SHIPPING on orders over US$49.7

Standard Shipping Fee (is applicable only to orders with total value after discount):
1. Order≥ $49.7--Free shipping
2. Order $0-$49.7

Economy Air ---$6.99
Fast Express ---$15.99

Import taxes and duties
We would not charge you tax fee at the time of checkout.

Delivery Time

*For Normal Products, Delivery Time=Processing Time+Shipping Time
1.Processing Time Normally3~ 5 Business Days
2.Shipping Time Normally within 5~15 Business Days
3.There are need to attention that because a few of country due to the COVID-19, distance and import Customs Clearance etc. will arrive within 25-30 days. Therefore, we hope that our customer can notice that before decide to buy our product, thank you for you are understand, wish you can have a nice amused shopping time. (the country are include India, Brazil, Dominica, French Polynesia, French Guiana, Maldives, Panama, Ecuador, Guadeloupe, Martinique, Reunion, Iraq, Palau, Turks and Caicos Islands, Seychelles, Mozambique, Mauritius, Trinidad and Tobago, Zambia, Côte d’Ivoire.)

For Example: 
1) After you placed an order for a shirt, processing period is taken3~ 7 Business Days to process your order from the date your order is placed. Before all parcels are delivered to the logistics company, our warehouse needs to do inspection and disinfection for each parcel strictly.

2) Shipping time is within 3~7 Business Days normally. We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.


IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error in your shipping details, kindly e-mail us at  service@mostpains.comas soon as possible.

3) You'll receive a shipping confirmation email as soon as your order leaves our warehouse. If there is any shipping issue with your package , you must contact Customer Support(  service@mostpains.com) within 30 days after your order was placed. Please note that late requests may not be accepted.

Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing / delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.

Delivery time is not guaranteed for Standard Shipping. The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery. 

For standard shipping, orders will be delivered by the national postal service of the destination country. For shipping outside the United States, you might be required to sign on the package to receive the item and thus please choose an address that someone is available to receive the package during business hour. 

  • How can I get my track&trace code?

Every customer will receive their track&trace code automatically, once we have your order ready for shipping. The track&trace code will be sent to your Email, which you filled in our system. In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped. 

  • Will my package be delivered to my house or to the post office for me to pick it up?

Your order will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities / areas / countries, though this is rare. 

  • How do I track my order?

For US orders, you can track your order through: www.usps.com 

For Canada orders, you can track your order through: www.canadapost.ca 

For UK orders, you can track your order through: www.royalmail.com 

For AUS orders, you can track your order through: www.auspost.com.au 

For worldwide common tracking tool: www.17track.net

  • Why do I have to pay the standard shipping cost for my order?

In general, the free standard shipping fee is only applicable to orders with a total value (after discount) over US$49.7. Otherwise, the corresponding shipping fee will need to be paid according to the order.

Any Query, Pls contact via E-mail:  service@mostpains.com, our customer service team will response ASAP.

 

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